Contact Us
Have questions or feedback? We're here to help!
WhatsApp Support
Quickest way to get support. We typically respond within hours.
Contact via WhatsAppSupport Hours
We're available during the following hours:
- Monday-Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
Send Us a Message
Frequently Asked Questions
Find quick answers to common questions
The fastest way to get support is through WhatsApp. Click the WhatsApp button in the corner of any page or use the contact information above. For non-urgent issues, you can also use the contact form or email us directly.
When reporting a technical issue, please include:
- Which product you're using (e.g., StudyPool Bot, TurnItIn Bot)
- Your operating system and version
- A detailed description of the issue
- Any error messages you received
- Screenshots if possible
This information helps us diagnose and resolve your issue more quickly.
We offer a 7-day money-back guarantee on all our products. To request a refund, please contact us via WhatsApp or email with your order information. Please note that refunds are only available within 7 days of purchase.
Each license is valid for installation on a single computer. If you need to use the bot on multiple computers, you'll need to purchase additional licenses. If you've recently changed computers, contact us for assistance with transferring your license.